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Responsible Gaming

Responsible Gaming – PinStars CA

At PinStars CA (https://pinstars-ca.net/), we are committed to providing a gaming experience that is fun, safe, and responsible. While online gaming can be an exciting form of entertainment, we understand the importance of promoting responsible gambling and ensuring that players have the tools and support they need to stay in control.

Our Commitment to Responsible Gaming

We believe that gaming should always remain a positive experience. To support this, we:

  • Offer self-regulation tools to help players manage their gaming habits.
  • Provide resources and assistance for those who may be experiencing gambling-related issues.
  • Ensure strict age verification procedures to prevent underage gambling.
  • Promote awareness about responsible gaming practices among all our players.

Recognizing Problem Gambling

If gambling is starting to negatively impact your life, you may notice some of the following warning signs:

  • Spending more money or time gambling than intended.
  • Feeling anxious, guilty, or stressed about gambling.
  • Trying to recover losses by increasing bets.
  • Neglecting work, school, or personal relationships due to gambling.
  • Borrowing money or using funds meant for essential expenses to gamble.
  • Hiding or lying about your gambling activities from others.

If any of these signs sound familiar, we encourage you to use our responsible gaming tools or seek professional help.

Player Protection Tools

To help players maintain control over their gambling, we offer several responsible gaming features that can be activated in your account settings or through our Support Team:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you deposit.
  • Loss Limits: Restrict the maximum amount you can lose within a given timeframe.
  • Bet Limits: Control the maximum stake per game session.
  • Session Time Limits: Manage the amount of time spent playing to prevent excessive gaming.

Any request to increase limits will be subject to a cooling-off period before taking effect.

Self-Exclusion & Account Restrictions

If you need to take a break from gaming, we provide self-exclusion options:

  • Temporary Cool-Off Periods: Suspend your account for a short period to regain control.
  • Long-Term Self-Exclusion: Block access to your account for six months to five years. This restriction is irreversible until the exclusion period ends.
  • Permanent Account Closure: If gambling is no longer a safe activity for you, you can request to close your account permanently.

Attempting to open a new account during a self-exclusion period is a violation of our Terms of Service and may result in a permanent ban.

Preventing Underage Gambling

Gaming at PinStars CA is strictly limited to individuals 18 years or older. We implement thorough age verification checks to ensure compliance with this policy. Additionally, parents and guardians can take extra precautions to prevent minors from accessing gambling websites.

To help prevent underage gambling:

  • Always log out after playing.
  • Do not store login credentials on shared or family devices.
  • Use parental control software such as:
    • Net Nanny (www.netnanny.com)
    • CyberSitter (www.cybersitter.com)

If you suspect that a minor has accessed our platform, please contact our Support Team immediately.

External Support & Assistance

If you or someone you know is struggling with gambling, professional help is available. The following organizations offer confidential support:

  • Gambling Therapy – International support network for problem gamblers.
  • Gamblers Anonymous – A peer-support group for individuals recovering from gambling addiction.
  • GamCare – UK-based organization providing counseling and support for problem gambling.
  • BetBlocker / GamBan – Software designed to block access to gambling websites.

We strongly encourage players facing gambling difficulties to seek help and use our self-exclusion tools when necessary.

Need Assistance? Contact Us

Our Support Team is available 24/7 to help with responsible gaming inquiries, account restrictions, and self-exclusion requests. These services are provided free of charge.

At PinStars CA, we believe in responsible gaming and are committed to providing a safe, fair, and enjoyable environment for all players. If you need assistance, don’t hesitate to reach out at https://pinstars-ca.net/.