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Privacy Policy

Privacy Policy – pinstars-ca.net

At Pin-Stars Ontario (https://pinstars-ca.net/), we are committed to safeguarding your privacy and protecting your personal data. We only collect and process the information necessary to create and manage your account, verify your identity in line with Know Your Customer (KYC) regulations, and ensure our platform functions securely and efficiently.

By registering an account, you consent to our data collection and usage practices as outlined in this policy.

Information We Collect and Store

We collect and handle the following types of data:

  • Account Details: Information provided at registration and updates to your user profile.
  • Communication Records: Emails, chat interactions, and support requests.
  • Transaction Data: Details of deposits, withdrawals, wagers, winnings, and bonuses.
  • Responsible Gaming Insights: Gambling behavior assessments to uphold responsible gaming standards.
  • Third-Party Verification Data: Identity confirmation, fraud checks, and credit history from external agencies.
  • Technical Information: Device type, browser specifications, operating system, and network details.
  • Gameplay Statistics: Bet history, session durations, in-game activity, and performance records.
  • Usage Analytics: Browsing patterns, time spent on the platform, and interaction logs.
  • Anonymized Data: Non-identifiable data for analytics, marketing, and research.

Cookie Policy

We use cookies to personalize your experience, improve website functionality, and streamline login procedures.

Users may disable cookies through browser settings, but this could impact certain site features. Unless manually blocked, cookies will be used to enhance your overall experience and optimize platform performance.

How We Use Your Data

We process your data for multiple purposes, including:

  • Account Management: Ensuring seamless access to your profile and platform services.
  • Performance Optimization: Enhancing website speed, usability, and responsiveness.
  • Identity Verification: Complying with regulatory requirements and fraud prevention protocols.
  • Responsible Gambling Enforcement: Detecting problematic gambling patterns and applying protective measures.
  • Security & Fraud Detection: Identifying unauthorized activities and policy violations.
  • Promotional & Marketing Efforts: Sending updates on exclusive offers, tournaments, and platform events.
  • Regulatory Compliance: Meeting legal obligations related to KYC, Anti-Money Laundering (AML), and other gaming laws.
  • Research & Development: Analyzing usage patterns to enhance platform features and user experience.

Data Sharing and Disclosure

Your personal data is never sold to third parties. However, it may be shared under the following conditions:

  • Legal Compliance: If required by law enforcement, regulatory authorities, or government entities.
  • Fraud Prevention & Security: To identify and prevent fraudulent activities in collaboration with security agencies.
  • Platform Improvements: Providing anonymized data for research, advertising, or analytics to enhance our services.

Your Rights Over Personal Data

As a registered user, you have the right to:

  • Access and review your personal information stored on our platform.
  • Request modifications to inaccurate or outdated data.
  • Restrict or opt out of specific data processing activities (subject to legal obligations).
  • Request data deletion, where applicable, based on regulatory guidelines.
  • Withdraw consent for certain processing actions.

International Data Transfers

Since we operate globally, your data may be stored and processed in jurisdictions outside the European Economic Area (EEA). We implement industry-standard safeguards to ensure your personal information remains protected under strict security measures.

Data Retention Policy

We retain personal data for as long as your account remains active. Additionally, we may store certain information beyond account closure for compliance with regulatory, security, and responsible gaming obligations.

Retention periods are determined based on legal, contractual, and operational requirements.

Policy Updates & Revisions

We reserve the right to modify this Privacy Policy as needed to reflect operational changes and comply with new legal requirements. Any updates will be published on this page, and users are encouraged to review this policy periodically.

Contact Information

For any questions regarding this Privacy Policy, please reach out to our Support Team via email or through our official website at https://pinstars-ca.net/.